Return & Refund Policy
1. General Terms
At Store.RentForEvent.com, we prioritize our customers’ satisfaction and strive to provide a seamless shopping experience. If you are not fully satisfied with your purchase, you may return the item under the conditions outlined below:
2. Eligibility for Returns
- Return Window: Items must be returned within 30 calendar days from the date of delivery.
- Condition of Items: Items must be in their original packaging and in the same condition as received. Used or damaged items are not eligible for return.
- Authorization: All returns must be authorized. Contact our customer support team to obtain a Return Merchandise Authorization (RMA) number before shipping your item back.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Products that have been customized or specially ordered.
- Items that have been used, altered, or damaged after delivery.
- Items marked as “final sale” or “non-returnable” at the time of purchase.
4. Return Process
- Step 1: Contact our customer support team to request an RMA number.
- Step 2: Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
- Step 3: Clearly mark the RMA number on the outside of the package.
- Step 4: Ship the item using a trackable shipping method. You are responsible for the cost of return shipping.
5. Inspection and Restocking Fees
- Upon receipt of the returned item, we will inspect it to ensure it meets the return conditions.
- A restocking fee of 20% of the item’s purchase price or a minimum of $25 (whichever is higher) may apply.
- Shipping fees are non-refundable.
6. Refunds
- Once the return is approved, we will process the refund to the original method of payment within 14 business days.
- Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.
7. Exchanges
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
- Exchanges are subject to product availability.
8. Damaged or Defective Items
- If you receive a damaged or defective item, contact our customer support team within 7 days of delivery. We will arrange for a replacement or a full refund, including shipping costs.
9. Warranty on LED Panels and Pixels
- LED Panels: All components, except for dead pixels, are covered by a two-year warranty. If any component fails due to manufacturing defects within this period, we will repair or replace it at no cost.
- Dead Pixels: Dead pixels in the LED modules are covered by a six-month warranty. If any pixel becomes defective within this period, we will replace it free of charge.
10. Contact Us
For any questions or further assistance regarding our return and refund policy, please contact our customer support team at [email protected] or call us at (561) 834-3999.
11. Changes to This Policy
We reserve the right to update or modify this return and refund policy at any time without prior notice. Please review this policy periodically for any changes.
By shopping with Store.RentForEvent.com, you agree to our return and refund policy. We appreciate your business and are committed to providing you with the best possible service.
